Senior Business Applications Specialist New
This role is listed from Coatesgroup’s careers page. You apply on their site.
Log in to applyFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
About the role
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Senior Business Applications Specialist enables Coates' business operations by designing, configuring, integrating, and supporting enterprise applications that power critical customer, service, sales, and operational processes. The role ensures business systems are secure, scalable, well-documented, and aligned with organizational objectives while driving continuous improvement and operational excellence across the application landscape.
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Senior Business Applications Specialist enables Coates' business operations by designing, configuring, integrating, and supporting enterprise applications that power critical customer, service, sales, and operational processes. The role ensures business systems are secure, scalable, well-documented, and aligned with organizational objectives while driving continuous improvement and operational excellence across the application landscape.
Requirements
Key responsibilities for the role
•
Ensure enterprise business applications remain secure, reliable, available, and aligned with business needs.
•
Deliver scalable application solutions that meet documented business requirements and acceptance criteria.
•
Configure and administer Salesforce platforms to support sales, service, and operational processes.
•
Support and enhance Quote-to-Cash processes across Salesforce Revenue Cloud and ERP platforms.
•
Produce thorough technical analysis, solution designs, and implementation documentation.
•
Translate user stories and business requirements into effective technical solutions.
•
Collaborate effectively with Business Process Specialists, Business Analysts, Quality Assurance, and fellow technical team members.
•
Promote secure solution design and compliance with organizational security standards.
•
Ensure implemented solutions are maintainable, supportable, and aligned with platform best practices.
•
Manage application releases using Azure DevOps, source control, and established deployment practices.
•
Resolve application, integration, and deployment issues within agreed service levels.
•
Adhere to branching, pull request, code review, and release governance standards.
•
Support business continuity through proactive monitoring, issue prevention, and knowledge sharing.
Qualifications and experience
•
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related discipline.
•
5+ years of experience administering, configuring, and supporting enterprise business applications in a complex business environment.
•
5+ years of Salesforce administration, configuration, and development experience, including Revenue Cloud, Service Cloud, Field Service, and Experience Cloud.
•
Experience supporting modern ERP platforms and integrating business processes across CRM, ERP, and related enterprise applications.
•
Experience configuring and administering SaaS platforms including DocuSign, Avalara, Jotform, Survey Vista, Freshservice, or similar solutions.
•
Strong knowledge of Azure DevOps, source control, Agile delivery methodologies, and enterprise application security principles.
•
Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I, Revenue Cloud, or CPQ Specialist.
•
Microsoft Azure, Azure DevOps, MuleSoft, ERP platform, ITSM, or related enterprise application certifications.
•
Agile/Scrum exposure or certification (CSM, Scrum Foundations)
•
Ensure enterprise business applications remain secure, reliable, available, and aligned with business needs.
•
Deliver scalable application solutions that meet documented business requirements and acceptance criteria.
•
Configure and administer Salesforce platforms to support sales, service, and operational processes.
•
Support and enhance Quote-to-Cash processes across Salesforce Revenue Cloud and ERP platforms.
•
Produce thorough technical analysis, solution designs, and implementation documentation.
•
Translate user stories and business requirements into effective technical solutions.
•
Collaborate effectively with Business Process Specialists, Business Analysts, Quality Assurance, and fellow technical team members.
•
Promote secure solution design and compliance with organizational security standards.
•
Ensure implemented solutions are maintainable, supportable, and aligned with platform best practices.
•
Manage application releases using Azure DevOps, source control, and established deployment practices.
•
Resolve application, integration, and deployment issues within agreed service levels.
•
Adhere to branching, pull request, code review, and release governance standards.
•
Support business continuity through proactive monitoring, issue prevention, and knowledge sharing.
Qualifications and experience
•
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related discipline.
•
5+ years of experience administering, configuring, and supporting enterprise business applications in a complex business environment.
•
5+ years of Salesforce administration, configuration, and development experience, including Revenue Cloud, Service Cloud, Field Service, and Experience Cloud.
•
Experience supporting modern ERP platforms and integrating business processes across CRM, ERP, and related enterprise applications.
•
Experience configuring and administering SaaS platforms including DocuSign, Avalara, Jotform, Survey Vista, Freshservice, or similar solutions.
•
Strong knowledge of Azure DevOps, source control, Agile delivery methodologies, and enterprise application security principles.
•
Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I, Revenue Cloud, or CPQ Specialist.
•
Microsoft Azure, Azure DevOps, MuleSoft, ERP platform, ITSM, or related enterprise application certifications.
•
Agile/Scrum exposure or certification (CSM, Scrum Foundations)
Apply on Coatesgroup’s site
Create a free account first. We save your details, then open their original posting so you can finish there.